📦 Shipping Policy

Last updated: January 2025

We aim to deliver your order as quickly and safely as possible. All orders are processed with care and shipped from our local fulfilment centre for fast delivery.

1. Delivery Timeframes

Once your order has been dispatched, you can expect delivery within:

• 2–5 working days (Standard Delivery)
• Tracking details are provided once the parcel is shipped
• Delivery times may vary slightly during peak seasons or holidays

2. Order Processing Time

Orders are processed Monday to Friday.

• Processing time: 1–2 working days

• Orders placed on weekends/holidays are processed the next business day

We work hard to ensure your order leaves our facility as quickly as possible.

3. Shipping Fees

We currently offer:

✔ Free standard delivery on all orders
No minimum spend required.

4. Tracking Your Order

Once your order has been dispatched:

• A tracking number will be sent to your email

• You can follow your parcel’s progress in real-time

• Tracking may take 12–24 hours to update after dispatch

If you don’t receive a tracking update, our support team is here to help.

5. Failed Delivery / Wrong Address

Please ensure your delivery information is accurate at checkout.

If a parcel is returned due to:

• Incorrect address

• Missing apartment/house number

• Recipient unavailable

We will contact you to arrange a reshipment.

6. Delayed or Lost Parcels

If your order is delayed beyond the expected timeframe:

• Contact us at info.lussova@gmail.com

• We will investigate with the courier

• If confirmed lost, we will offer a free replacement or full refund

Your satisfaction is always our priority.

7. Delivery Restrictions

Some remote or hard-to-reach areas may experience slightly longer delivery times.

We currently do not ship to PO boxes or military addresses.

8. Contact Us

If you have any questions regarding your delivery:

📧 info.lussova@gmail.com
Response time: within 24 hours

Return & Refund Policy

Last updated: January 2025

At LUSSOVA, we want you to shop with total confidence.
That’s why we offer free, simple and hassle-free returns for all UK customers within 30 days of delivery.

1. 30-Day Return Period

You may return your order within 30 days of receiving it.

To qualify for a return, the item must be:

• Unused

• In its original condition

• Returned with all packaging and accessories

• Free from signs of wear or misuse

If the item is faulty, damaged on arrival or incorrect, you are fully protected. We will replace it or provide a full refund.

2. Free UK Return Shipping

All UK returns are completely free.

We will provide you with a prepaid Royal Mail return label, so you do not need to pay any postage costs.

3. How to Start a Return

To request a return, simply:

1. Email us at info.lussova@gmail.com

2. Include your order number and the reason for return

3. We will send you a prepaid return label

4. Drop the parcel at your nearest Post Office

5. Once received, we will process your refund promptly

4. UK Return Address

All UK returns must be sent to:

LUSSOVA – UK Returns
84 Caldbeck Close 
Peterborough
PE4 7NF

5. Refund Processing Time

Once your return has arrived at our warehouse:

• Inspection takes: 1–2 working days

• Refund issued within: 3–10 working days

Your refund will be sent to your original payment method
(e.g., debit/credit card, PayPal, Apple Pay, Google Pay).

You will receive a confirmation email once your refund is complete.

6. Faulty or Damaged Items

If your item arrives:

• Faulty

• Damaged

• Incorrect

Simply send us a photo at info.lussova@gmail.com

Most faulty items do not need to be returned.
We will send a free replacement or issue a full refund.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Hygiene-sensitive products

• Used or worn items

• Items missing parts

• Clearance or “final sale” items (clearly marked on the product page)

If an item is faulty, it can always be returned.

8. Wrong Item Received

If you have received the wrong product:

• We will send the correct one immediately

• No return cost to you

• In most cases, the incorrect item does not need to be returned

9. Order Cancellation

If your order has not yet been dispatched, you may request a cancellation for a full refund.

If the order has already been shipped, please wait for delivery and then request a return.

10. Contact Us

For any questions or support:

📧 info.lussova@gmail.com
UK Customer Support
Response time: within 24 hours